You’re the manager of a large surgical ICU. You have one assistant manager, 2 supervisors, and several charge nurses. When you meet with your leadership
There is an epidemic of bullying and incivility in healthcare, and it has to change. It not only affects morale and retention, but it also
Bullying and incivility in healthcare are problems. We’ve ALL heard the phrase “nurses eat their young” yet bad behavior continues. Why? Dealing with human behavior
Numerous studies show the negative impact bullying and incivility have on individuals, healthcare organizations, and patients. Just like a virus, bullying and incivility spread, leaving
An epidemic of bullying and incivility exists in healthcare that affects employee morale and turnover. Bullying also affects patient outcomes. The problem is that front
Do you remember when medical care centered on the physician? When patients never questioned their treatment, couldn’t name the medications they were on (I take
Humans are born either more positive or more negative – it’s genetic. You can be born more positive but when you enter into a negative
Life isn’t meant to be lived alone. Not only do we need food and shelter to survive, but we also need socialization. In fact, the
For the last year, Janet wondered if she made the right decision by promoting one of her experienced nurses, Erik, into the assistant manager role.
Employee recognition is getting a lot of attention lately. Some versions of employee appreciation, the employee experience, engagement, and employee recognition programs are showing up
Over the last 10 years, I’ve talked with many healthcare leaders about their attempts to hold employees accountable for professional behavior. When they FINALLY decide
Since starting my company in 2010, I’ve worked with over 175 clients. How I’ve served them all varies. From giving a keynote at a conference
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