Carmelita is the OR manager in a mid-size tertiary acute care medical center. She’s been in her role for 2 ½ years and knew going
Jamie was an eager and hardworking new nurse. She was excited to land a job working in the Emergency Department at a large Level I
When I first started this journey to eradicate bullying and incivility in healthcare, my focus was on individual nurses. As soon as I “opened shop”
This post was originally published on May 6, 2013 and updated on May 7, 2019. At many of my keynote addresses, I talk about the
Teresa has been a nurse in the Surgical ICU for 45 years. She’s known for her excellent clinical skills, especially when it comes to the
About 20 years ago, I quit a great job because of a toxic person. When I handed my boss my resignation, he attempted to talk
What do you do if you’re a healthcare executive and your recent turnover data indicates a bullying and incivility problem? Do you sigh and say,
As a staff nurse in my unit for 11 years I was considered a clinically competent nurse. I loved working in surgical services and felt
Erik had had enough of his charge nurse, Taylor, who is a known bully. For years, everyone put up with her because she was “so
I just returned from the Sigma Nursing Healthy Work Environment Conference. During this conference, nurses from around the world shared their research findings related to
When I was a new nurse, I was scared of Dr. Rothschild. He had the arrogance of Steve Jobs and since I was a brand
Brad is one of your top managers. From his early beginnings at the hospital as a nursing aide to now running one of the largest
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