When asked the question, “What is one chronic and painful problem in your industry that no one seems able to solve?”, my response was, “That’s
Being a leader in healthcare is hard enough without worrying about your employees making it harder. Bullying, incivility, and inter-professional conflicts are consuming way too
The COVID-19 pandemic has resulted in profound changes within our healthcare system. Now more than ever, nurses are being challenged with a barrage of never-ending
If you’ve ever received a hostile e-mail from someone at work or had nasty things written about you by a co-worker online, you know what
We’ve all either heard it or said it; she’s a great nurse but she’s toxic. Or, a great physician, but… Why is it that we
In a professional environment, like healthcare, you wouldn’t expect educated professionals to use vulgar language – but they do. Profanity in the workplace is one
Do you dread coming into work because you know there will be a line of employees waiting to bombard you with complaint after complaint? Do
There is an epidemic of bullying and incivility in healthcare that not only affects morale and turnover, but it also affects patient outcomes. One of
In a study of 400 leaders, about 94% of individuals stated they have worked with a toxic person. In another study, 70 to 80% of
If you’ve worked in healthcare for any length of time, you are quite familiar with the pervasive ways so called “professionals” torture each other. The
If you’ve been a nurse for any length of time, you are quite familiar with the pervasive ways nurses torture each other. The old eat
Physician incivility isn’t a new problem. Although numerous studies show the negative impact incivility has on patient outcomes, the problem persists. One of the most
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